NetNews Offline 2/NetNews Offline Volume 2.iso/news/comp/dcom/modems-part1/1408

Text File | 1996-08-05 | 1.8 KB | 42 lines

Newsgroups: comp.dcom.modems
Path: lazrus.cca.rockwell.com!dtmedin
From: [e-mail] (David T. Medin)
Subject: Re: Had problems getting USR support?
X-Nntp-Posting-Host: marley.cca.rockwell.com
Message-ID: <[e-mail]>
Originator: [e-mail]
Sender: [e-mail]
Organization: Rockwell Avionics - Collins, Cedar Rapids, IA
References: <[e-mail]> <[e-mail]> <[e-mail]> <[e-mail]>
Date: Sat, 13 Jan 1996 21:48:45 GMT


In article <[e-mail]>, [e-mail] (Bill Garfield) writes:
> [e-mail] (David T. Medin) wrote:
>
>
> >
> >I did not get what I paid for, yet. I paid for a working
> >data/fax/voicemail modem. I have 66 percent of that so far.
>
> So return it and buy something else.  Problem solved.  Clearly
> not everyone is happy with their Toyota.  At least with the
> modem you have the option to return it.  Try that with a new
> car after you've put 1000 miles on it (30 days use).

Dealer won't take it back--it has been over 30 days. I posted that
awhile back. I held on assuming that I would get help from USR as I'd
had really good experiences in the Sportster 14.4K days and thought
they had a good name. By the time I realized that I was not going to
get much support if any, it was too late to return the product under
the seller's 30 day return policy.  USR, of course, won't take it back
although they will "fix" it if you can get an SRO.

This is another problem of 30 day waits for tech support.

--
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       David Medin            Phone: [phone]
   Rockwell Collins ATD          Internet:
     Cedar Rapids, IA           [e-mail]